Why Sump Pumps Fail

Sump pumps fail for several reasons. The float switch gets stuck, the motor burns out, or the discharge line freezes during cold weather. Power outages also disable pumps, which is why most failures happen during storms when you need the pump most. Some pumps simply wear out after years of cycling on and off thousands of times. If your pump is more than seven years old and runs frequently, failure is not a question of if but when.

Immediate Steps After a Sump Pump Failure

If the pit is filling but not overflowing yet, try manually lifting the float switch to see if the pump runs. If it does, the switch may be stuck. If the pump does not run, unplug it, check for tripped breakers, and verify the discharge line is not frozen or clogged. If water is already on the floor, start removing it with a wet vacuum or rent a backup pump from a hardware store. Move anything valuable off the floor and away from the water. Do not wait for the water to recede on its own.

Professional Sump Pump Failure Cleanup

We arrive with portable pumps and truck-mounted extractors to remove standing water. Then we use moisture meters to map how far water spread and check walls, baseboards, and flooring for saturation. Air movers and dehumidifiers get placed to dry everything quickly. We monitor moisture levels daily and adjust equipment as needed. If materials stayed wet too long, we remove them to prevent mold. Once the basement is dry, we can help coordinate installation of a new sump pump or a battery backup system that keeps your pump running during power outages.

Insurance Coverage for Sump Pump Failures

Sump pump failure is often excluded under standard policies, but some insurers offer optional endorsements that cover this specific scenario. We document the cause, photograph all damage, and provide a detailed scope showing what needs to be repaired. If you have sump pump failure coverage, we'll handle the claim and ensure you get the restoration you need.

If your sump pump failed and water is flooding your basement, call now for emergency extraction. We'll remove the water, dry your home, and explain what coverage you may have.